“We visited the Sugar Factory in Times Square and had a sweet experience! The restaurant was a great spot to grab breakfast, lunch, or dinner, with a vast array of desserts and sweet treats. The atmosphere was lively and fun, and the service was good.

However, we did notice that the menu lacked lactose-free options, which was a bit of a drawback for my wife and son. They couldn’t enjoy the ice cream options, which was a shame. Despite this, the food was tasty, and the portions were generous.

If you’re looking for a sweet spot in Times Square and don’t have any dietary restrictions, the Sugar Factory is worth checking out. Just be aware of the limited options for those with lactose intolerance or dairy allergies.”

For a first time experience, the atmosphere was very calm and enjoyable. The food was very good but the drinks are to die for 🥰🔥. I loved the whole experience and it’s the best way to celebrate your anniversary with your loved one or even a birthday. They also have a photographer there who asks you if you wanna take pictures and the pricing is very reasonable and affordable. I highly recommend going here if you haven’t. also we had a very chocolate cookie milkshake and that was so good. We didn’t get a picture due to us just enjoying our time together and soaking up with memory but their milkshakes are so big and filling

Firstly, we arrived there late at 12:20am, I didn’t even think they would sit us but they did and we were seated immediately and served almost immediately after. 10/10 experience, our server was Warren and made this late night trip worth it ! We got the Candy Shop drink which is amazing their Sugar Factory Sampler is sooo good. Again server Warren very attentive and made sure my boyfriend and I were satisfied during our meal and experience. The staff were lovely even though we came in later than expected. I will 100% be back and be sure to ask for Warren for quality service!

With a name like sugar factory, I had to try it. And I’m glad we did. We went Friday night at 10 after we went to hadestown, which was amazing. It wasn’t too crowded. They have an elevator to get a wheelchair to the second floor. There is a fun atmosphere with lots of music and the servers are dancing and bringing out birthday treats with fireworks. It’s a lot of fun. I got the burger and thought it was really good. My daughter got the brick chicken and really liked it. We got a brownie shake and it was delicious. The servers and staff were all very friendly. We had a great time here.

I surprised my family and made reservations for a late lunch, early dinner. My family was tired of walking around but our reservation wasn’t ready for another 45min. I figured I would try to see if we could be seated earlier. The young lady checked our reservation time and said she could seat us early and do one better, sit us upstairs. I was so glad because I heard upstairs was a whole vibe. We sat and got a chance to review the menu. Ordered our fancy drinks that we shared (because our kids NEVER finish anything!). We then decided to order a few appetizers to share. We ordered Sample Platter, Fries and the Rainbow Sliders. The food wasn’t bad. The Sliders came with a super cute light-up rubber duck! The fries were good and I enjoyed them as well as the Mac & Cheese Balls and the buffalo wings. Our waiter also was nice enough to give us an extra rubber duck since we have 2 children. All in all, I enjoyed our time, food and the atmosphere. Since I am older, I like to eat out at odd times with the hope that the restaurant wouldn’t be busy. It all worked out! My only gripe is the 20% gratuity no matter what size party… other than that, good to go! I wish we had a smaller meal so we could indulge in a dessert as I heard from other reviews that their desserts were delish! Oh well, maybe next time we will try it in another city!