REI - New York, NY

I usually order from REI’s online store. This time I was on a business trip to Manhattan and near SOHO. I had some free time, so I came to visit it. I have not been to other REI branches. But I think the space in this store is very large. There are stairs connecting floors. There are many kinds of products. You can try them on and confirm whether the functions of the products are as expected. This is something you can’t experience when shopping online. There is a toilet (women’s toilet) on the basement floor. The men’s toilet cannot be used.

My first time bringing my track bike to REI and I was lucky to get Knox! What a chill, respectful bike tech. He looked at the schedule for today and still was able to squeeze me in the que. He assessed my bike, tightened and oiled my chain and tightened my brake cable. He is cool and manages his customers, even when busy, with calm and empathetic communication! Highly suggest Knox at REI

Came back to this REI with my girlfriend after a few years I remembered really liking it, and it’s still a solid spot. The store is super spacious and spread over multiple levels, with a huge range of gear for camping, biking, running, hiking pretty much anything sporty or outdoorsy.They carry a great selection of quality brands like The North Face, Cannondale, Sportina, and more. That said, the prices are very high. Maybe it’s the New York factor, but everything felt noticeably more expensive than what you’d find online or in other stores.I didn’t find anything particularly exciting this time, but if you need good gear and want to see it in person, this is a reliable place to go. Just be prepared to pay a premium for the convenience and selection.

recently visited the REI store on Fifth Avenue, and it was a fantastic experience! Though smaller than other retail stores I’ve been to, this location is incredibly well-stocked. My family was staying at a hotel and needed a sleeping pad to make a sofa bed more comfortable. It was my first time shopping for a pad, and I initially thought we’d need a sleeping bag. The staff was amazing—despite the store being packed, they were attentive and helpful.One employee spent about five minutes explaining different pad materials and recommended an REI-brand pad that worked perfectly. The store’s location is super convenient, easily accessible by subway. The only downside was the checkout, which took around 10 minutes on a busy weekend due to long lines. That said, the prices were surprisingly lower than REI stores I’ve seen in other cities, which is impressive for Fifth Avenue.This store packed with quality gear, great staff, and excellent prices. Highly recommend for anyone in NYC needing outdoor equipment!

It is truly one of those grand shops that one longs for—especially as it has no presence in London. Upon researching the store, I discovered that it offers membership discounts, annual dividend returns, high-quality outdoor gear, complimentary repair and rental services, environmentally conscious operations, and notably attentive customer care.Though I’ve yet to experience these benefits firsthand, I’ve recently found myself drawn to the world of camping gear—so much in vogue these days—as well as ski equipment and bicycles, all of which are scarcely available in London. The staff appeared courteous, and I found myself pondering what I might take home on my next visit; simply browsing was a pleasure in itself.Given the selection of fitness equipment and clever essentials that so suit the modern lifestyle, I shall certainly make better use of their website in the meantime.