The Omni Homestead Resort - Hot Springs, VA

Stayed here for our first wedding anniversary. When we got to our room it had a significant amount of lady bugs all over the ceiling. We went to the front desk, and was told “welcome to the mountains – it’s ladybug mating season.” After much discussion and chasing down support and trying to figure out what could be done – they sent cleaners to vacuum them up. The bugs kept coming back. I guess at this price point I was expecting better customer service. I could tell it was a busy weekend, but I was made to feel like they had more important guests.

Unorganized chaos! We arrived early afternoon, excited for a mid-week stay to avoid crowds, only to wait seven full hours for our final room. We had paid more for a “room with a view” which is specifically described on the website as having “landscape and vista views”. While we were unable to check into our room when we arrived, we were able to go to the shooting club (the only highlight of the entire stay – Hayden is great). When we returned over two hours later, our luggage was still sitting outside at the valet carport! Our room was ready, sans bags – finally – however, our “view” was of a fire escape! Not what was expected. So back down to the front desk we went. We were told we’d be moved to a room with a real view, but again that new room was not ready. So off we went to wander the property while waiting for a text/call that never came. After another two hours we returned to the front desk because it was pushing dinner time, only to be told that our bags had already been moved – we had received no text/call.The room itselfNULL Certainly not worth the almost ? a night. The bedroom was fine, though we’ve stayed in nicer Marriotts or Holiday Inns quite frankly. The bathroom was fine, but pull the shower curtain closed and it was covered in mysterious stains. As were the two resort robes in the closet that we were too disgusted to touch! When mentioned to the manager at check out, I was informed they were “having difficulty with their laundry service”. Gross!

My husband and I chose the Omni Homestead for our mini-moon last weekend, and even though we were a little hesitant after reading some mixed reviews, we are so glad we decided to go. From the moment we arrived, the service was truly exceptional. We were greeted with glasses of champagne at check-in, and when we mentioned to Nicole at the front desk that we were celebrating our mini-moon, she surprised us with a complimentary bottle of cava, truffle, and a handwritten note in our room. Such a thoughtful touch!We spent a relaxing day at the spa, which was beautiful and serene, and later enjoyed cocktails in the Presidential Lounge where Ed was an incredible bartender—friendly, attentive, and fun to talk to. We did the Virginia Wine Experience, and had fun trying out local wines. Aoife, our server, was absolutely delightful—so kind, knowledgeable, and genuinely warm.Although it was a little crowded because of Fall Fest, we still felt like we received personalized attention at every turn. Every staff member we encountered went out of their way to make us feel special. We were honestly sad to leave and wished we had more time to explore everything the resort has to offer. The grounds are absolutely stunning and well kept.If you’re on the fence like we were, don’t hesitate—book the trip. The Omni Homestead made our mini-moon unforgettable, and we can’t wait to return!

Food at their restaurant wasn’t horrible but was overpriced.Single cheeseburger and plate of penne Alfredo with no protein, and a slice of cake came out to over 90$ before tip or tax.The cheapest room in the resort is over 500$ a night and the rooms are averaging more in the 1,200-3,000$ range.I was told a similar report by more than one local who lives in the town.They do not like the locals, and are very hostile towards them coming in or near the resort or restaurants located in the resort unless they are an employee.Locals say the resort has artificially brought the appearance of money into the town, but none of that money has gone into the local population and has created a lack of jobs unless you want to work for the resort.On top of this, the resort is actively brining in foreign employees on work visas to fill positions to again, artificially, give the place a feeling of class and money.Which has further taken jobs away from locals and damaged the small town economy.At first rolling into this town you’ll think, wow, how are all the buildings in this town so huge and beautiful in the middle of nowhere.Then you realize 90% of the town is made up of the resort and once you know, the town becomes a very sad sight.Much more so even when compared to other small towns of a similar size in the region.Nice resort, good food, good service.Way overpriced and hurts the town which it resides.Won’t be back

We recently stayed at the Omni Homestead Resort and had a wonderful experience overall.David at the Front Desk was extremely kind, professional, and helpful—he assisted us with a room upgrade and made the process smooth and pleasant. Gladys from Guatemala was also incredibly friendly and attentive, and Luis, another team member from Guatemala working in one of the restaurants, provided us with excellent service.However, upon check-out, we had an unfortunate experience with the valet parking. We waited for over an hour to receive our car, receiving several different explanations—first that there were only two people available, then that the car couldn’t be found, and finally that it wouldn’t start. Eventually, I had to walk over myself, and it turned out the battery had died because the valet had left the lights on. Once we got home, the car still had issues starting, and we had to temporarily replace the battery.Despite this incident, the staff mentioned above truly made our stay enjoyable. We hope the management can review the valet process to ensure better communication and care in the future.