Pet Story NY - Mineola, NY

I have been coming here for over a year and I can say, I always have an amazing experience with the staff, the interaction between then and my pets. They are always very polite, knowledgeable and helpful. Always willing to go the extra mile. They always ask, if I need help with my purchases or loading my pets to the car!
I’d give you 10 stars if it were posible!!!

I absolutely love Pet Story NY in Mineola!!! My experience from start to finish was impeccable. I’m not even kidding. You walk in and this place does not smell like any pet store I have ever been to—it smells so fresh, and the displays are beautiful. They have an array of special treats that I’ve never had the pleasure of seeing until today, and the staff was very accommodating, welcoming, and super friendly.

We went to get a groom today thanks to all the reviews that rave about them, and let me just say—thank God they live up to their reputation. We had Hazel do Mia’s groom today and her attention to detail was next level. She left no question unturned, helped me fill out the form step by step, and truly made me feel comfortable leaving Mia in her care. She even made sure to ask about any sensitivities, preferences, or special instructions, which made me feel like Mia wasn’t just another appointment—they really cared.

When I picked Mia up, she looked like a million bucks! I’ve been to many groomers before and they never made Mia look this adorable. And the pink polka dot bow was the most adorable touch of class I could have ever imagined. Just the little details made this visit so special. Hazel nailed the cut we discussed, and Mia was happy, not stressed at all. It was obvious she was handled with love. I’ll absolutely be coming back—and if you’re looking for a groomer who actually listens and delivers, I’m sure all of them are perfect, but Hazel is definitely one of the greatest groomers. I am so happy with my experience and highly recommend Pet Story NY in Mineola. It is a gem!

For the last five years, I have been taking my two Maltese dogs to get groomed at Pet Story. The Groomers are very professional, and do an excellent job in following all instructions given. I highly recommend them.

This place is exceptional! I own a Golden retriever and she’s notorious for matted fur. She usually gets these knots behind the ears and under her tail. The groomers there are all super qualified to remove them. Thank you for the quality service each and every time I bring my dog! She appreciates it too!

It’s not easy to find a good cat groomer in Nassau County, so I’m really glad I found Pet Story in Mineola. I used to go to Petco, but that groomer moved to Florida. Another groomer I tried later switched to dogs only. Luckily, this place was recommended by an associate at my vet’s office – and I’ve been coming here ever since. Pet Story is a wonderful place. The staff are incredibly friendly, sweet, and caring. They treat your pet like family and give them special attention throughout the grooming process. From the front desk associate, Daemon, to the groomer, Olivia, everyone is professional and compassionate. I love how they keep you updated during the visit and call you as soon as your pet is ready – usually within about two and a half hours. My cat always comes back looking adorable, wearing a cute ribbon or bandana, smelling great, and clearly well cared for. The store is very clean, neat, and well-organized. Everything is in perfect order. In addition to grooming, Pet Story also offers daycare and boarding services, making it a convenient one-stop shop for pet care. And of course, they sell a wide range of high-quality pet products – beds, toys, carriers, outfits, bowls, treats, and more. They also have a website, PetStoryOnline.com, where you can find out more about their services. Today after grooming, we even left with a little bonus – five cans of cat food for my pets to try. I really appreciated that thoughtful treat. It’s the small, caring gestures like this that make a big difference.
While prices aren’t the cheapest, the value you get – both in service and in peace of mind – is absolutely worth it. Our pets are like our children, and they deserve the best care.
They’re open seven days a week with convenient hours. It’s usually easy to get an appointment – just call ahead. And when you walk in, don’t forget to check the register for special offers and discounts, often up to 50% off. I highly recommend Pet Story and proudly give them a five-star rating!