BJ’s East Rutherford is a convenient destination for bulk shopping, with a gas station and tire center on-site. The store offers great deals and variety, though some areas could use better cleaning and organization to enhance the overall shopping experience.

This BJ’s location is absolutely filthy — it’s one of the dirtiest I’ve ever been to. The floors, shelves, and even the restrooms look like they haven’t been cleaned properly in a long time. On top of that, the manager, Phil Gazzillo, talks down to his team in a very disrespectful way right in front of customers. It’s uncomfortable to watch and really unprofessional. This place needs serious attention and better management.

This BJ’s location is absolutely filthy — it’s one of the dirtiest I’ve ever been to. The floors, shelves, and even the restrooms look like they haven’t been cleaned properly in a long time. On top of that, the manager, Phil Gazzillo, talks down to his team in a very disrespectful way right in front of customers. It’s uncomfortable to watch and really unprofessional. This place needs serious attention and better management.

This BJ’s location is absolutely filthy — it’s one of the dirtiest I’ve ever been to. The floors, shelves, and even the restrooms look like they haven’t been cleaned properly in a long time. On top of that, the manager, Phil Gazzillo, talks down to his team in a very disrespectful way right in front of customers. It’s uncomfortable to watch and really unprofessional. This place needs serious attention and better management.

I have been coming here for a couple of years and although I’m satisfied with the merchandise, today I had a bad experience, I went to costumer service and as soon as they saw me, they turned around and started talking to each other pretending I wasn’t there, a black tall man and a fat short hispanic woman. They never helped me i had to literally asked them to please help after standing there for a couple of minutes of them ignoring me and they did it with a bad attitude. Check the cameras. It happened today Friday August 29th at about 9:55pm.
Also, the lady’s bathroom needs a new baby changing station. I have told the cashiers many times to mention it to a supervisor. My baby is no safe in that baby abd may fall to the floor and can lead to a lawsuit. Improve your services.
Thank you

I have been coming here for a couple of years and although I’m satisfied with the merchandise, today I had a bad experience, I went to costumer service and as soon as they saw me, they turned around and started talking to each other pretending I wasn’t there, a black tall man and a fat short hispanic woman. They never helped me i had to literally asked them to please help after standing there for a couple of minutes of them ignoring me and they did it with a bad attitude. Check the cameras. It happened today Friday August 29th at about 9:55pm.
Also, the lady’s bathroom needs a new baby changing station. I have told the cashiers many times to mention it to a supervisor. My baby is no safe in that baby abd may fall to the floor and can lead to a lawsuit. Improve your services.
Thank you

I have been coming here for a couple of years and although I’m satisfied with the merchandise, today I had a bad experience, I went to costumer service and as soon as they saw me, they turned around and started talking to each other pretending I wasn’t there, a black tall man and a fat short hispanic woman. They never helped me i had to literally asked them to please help after standing there for a couple of minutes of them ignoring me and they did it with a bad attitude. Check the cameras. It happened today Friday August 29th at about 9:55pm.
Also, the lady’s bathroom needs a new baby changing station. I have told the cashiers many times to mention it to a supervisor. My baby is no safe in that baby abd may fall to the floor and can lead to a lawsuit. Improve your services.
Thank you

Poor management – I’ve been shopping at BJ’s for about five years using my aunt’s membership and have never had an issue. However, on a recent visit around 9:20 PM, I came in to grab a few last-minute grocery items (a small NULL order). After spending roughly 30 minutes shopping, I was stopped at checkout by Moe Douglas, who identified himself as a supervisor. He informed me that because I was not the primary member on the account, I could not complete my purchase.
While I understand the policy, the way the situation was handled was disappointing. There was no signage or prior warning indicating that purchases cannot be made by non-members, which would have saved me the time and inconvenience. I asked if an exception could be made given the late hour and the small order, but Moe refused without any willingness to discuss alternatives. He briefly mentioned a potential surcharge for non-members but then insisted I leave without completing my purchase.
It’s frustrating to be turned away after years of giving business to a store, especially for something that could be easily solved with clearer communication or more flexible customer service. BJ’s has now lost a loyal customer due to poor handling by someone in a supervisory role. Moe Douglas—if that is indeed your name—this could have been managed far more professionally.
BJ’s, please do better in training your staff and ensuring customers are treated with respect and common sense. A simple sign or proactive communication could prevent this from happening to others.

Poor management – I’ve been shopping at BJ’s for about five years using my aunt’s membership and have never had an issue. However, on a recent visit around 9:20 PM, I came in to grab a few last-minute grocery items (a small NULL order). After spending roughly 30 minutes shopping, I was stopped at checkout by Moe Douglas, who identified himself as a supervisor. He informed me that because I was not the primary member on the account, I could not complete my purchase.
While I understand the policy, the way the situation was handled was disappointing. There was no signage or prior warning indicating that purchases cannot be made by non-members, which would have saved me the time and inconvenience. I asked if an exception could be made given the late hour and the small order, but Moe refused without any willingness to discuss alternatives. He briefly mentioned a potential surcharge for non-members but then insisted I leave without completing my purchase.
It’s frustrating to be turned away after years of giving business to a store, especially for something that could be easily solved with clearer communication or more flexible customer service. BJ’s has now lost a loyal customer due to poor handling by someone in a supervisory role. Moe Douglas—if that is indeed your name—this could have been managed far more professionally.
BJ’s, please do better in training your staff and ensuring customers are treated with respect and common sense. A simple sign or proactive communication could prevent this from happening to others.

Poor management – I’ve been shopping at BJ’s for about five years using my aunt’s membership and have never had an issue. However, on a recent visit around 9:20 PM, I came in to grab a few last-minute grocery items (a small NULL order). After spending roughly 30 minutes shopping, I was stopped at checkout by Moe Douglas, who identified himself as a supervisor. He informed me that because I was not the primary member on the account, I could not complete my purchase.
While I understand the policy, the way the situation was handled was disappointing. There was no signage or prior warning indicating that purchases cannot be made by non-members, which would have saved me the time and inconvenience. I asked if an exception could be made given the late hour and the small order, but Moe refused without any willingness to discuss alternatives. He briefly mentioned a potential surcharge for non-members but then insisted I leave without completing my purchase.
It’s frustrating to be turned away after years of giving business to a store, especially for something that could be easily solved with clearer communication or more flexible customer service. BJ’s has now lost a loyal customer due to poor handling by someone in a supervisory role. Moe Douglas—if that is indeed your name—this could have been managed far more professionally.
BJ’s, please do better in training your staff and ensuring customers are treated with respect and common sense. A simple sign or proactive communication could prevent this from happening to others.